Refunds policy

A short note

We want you to feel at ease with your purchase. This page explains, in plain words, how refunds are handled for a digital product that is delivered immediately.

The general rule

The ebook is a digital file (PDF and EPUB) delivered by email within minutes of a successful payment. Because delivery is immediate and the file cannot be returned, purchases are generally final once the download link has been sent, and by proceeding with the purchase you accept this.

When we do offer a refund

Even so, we prefer kindness to rigidity. We will refund your purchase in the following cases:

• The download link never arrived and we were not able to deliver the file to you within a reasonable time.
• The file is corrupted or technically unusable and we cannot provide a working copy.
• The purchase was clearly duplicated by mistake (for example, two identical orders within a few minutes).
• Any other honest situation you write to us about — we read every message and reply personally.

How to request a refund

Please write to focuspages.ebook@gmail.com from the email address you used at checkout, within 14 days of your purchase, and tell us briefly what happened. There is no form to fill out.

How refunds are issued

Approved refunds are processed through Stripe and returned to the original payment method. Depending on your bank, the amount usually appears in your account within 5 to 10 business days. Once a refund is issued, the download link is deactivated.

Statutory rights

Nothing in this policy limits any rights you may have under the consumer protection laws of your country of residence.

Contact

For any question about a refund, write to focuspages.ebook@gmail.com. We reply personally, as soon as we can.